FREQUENTLY ASKED QUESTIONS

Let's face it, there are always questions when it comes to a new business in the area. Below are some frequent questions we have already been asked and the answers to help you out.
 

1. Do I always need an appointment to come to the store? 

No. That's the short answer. However, because we are a small business and new to the area, we have some hours/days that are for appointments only while other times are "no appointment needed" times. We are open 7 days a week and our hours are as follows:

Monday - Friday  10am - 5pm are by appointment only

Monday - Friday 5pm - 8pm no appointment is required

Saturday -  11am - 8pm no appointment required

Sunday - Noon - 6pm no appointment required

We will post on our website or Facebook page if we are closing due to a holiday. 
 

2. How do I make an appointment?

Simply call our store. We will set up an appointment you are happy with and we return calls right away so you can leave us a voicemail too.


3. Do you accept credit cards?

Yes! We accept all major credit cards as well as paypal, venmo, cashapp and cash. Sorry! no checks! 

 

4. Do you replace fish that die? 

We do have a policy on fish replacement. If your fish dies within 72 hours (3 days), we will replace it or give you store credit (minus taxes) for that fish. Sometimes it happens. We know first hand that things can go wrong, but we will only replace it once. Usually, if fish keep dying, it may be a tank issue and not the fish. However, in some circumstances we will replace fish past the 3 day mark, just talk to us and we can find a solution.

 

5. Where are you located?

We are at 1010 Cooner Road in Jasper, Alabama